Welcome to Fishing Promotion Store – your premier destination for top-quality fishing gear! We’re committed to delivering your angling essentials quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for time-sensitive orders
- Includes package tracking
Free Shipping: Available on orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Economical option for larger orders
International Shipping
We ship worldwide (excluding some Asian and remote regions). International orders may be subject to customs fees, which are the customer’s responsibility. Delivery times may vary based on local customs processing.
Returns & Exchanges
We stand behind our fishing gear like we stand behind our casts – with complete confidence. If you’re not satisfied, here’s how our hassle-free return process works:
Return Policy Basics
- 15-day return window from delivery date
- Items must be unused and in original packaging
- Original receipt or proof of purchase required
Non-Returnable Fishing Products
For safety and hygiene reasons, the following items cannot be returned unless defective:
- Fishing Hooks (due to sharpness/safety concerns)
- Jig Heads & Jigs (once removed from packaging)
- Frogs Lures & Hard Baits with opened packaging
- Cooking & Food Prep items (for hygiene reasons)
Step-by-Step Return Process
Step 1: Contact Our Support
Email us at [email protected] within 15 days of receiving your order with this information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Fishing Promotion Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
– Product Name: [Product Name]
– Reason for Return/Exchange: [Brief Explanation]
– Preferred Resolution: [Refund/Exchange for [Product Name]]
Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements.
Best regards,
[Your Full Name]
Step 2: Wait for Approval
Our team will respond within 2 business days with:
- Return authorization (if approved)
- Shipping instructions
- Return shipping label (for defective items only)
Step 3: Ship Your Return
For standard returns (non-defective items):
- Package the item securely in its original packaging
- Include all original accessories and documentation
- Ship to: Fishing Promotion Store Returns Department, 1354 Roosevelt Wilson Lane, Los Angeles, US 90017
- We recommend using a trackable shipping service
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped within 3 business days after receiving your return
Note: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.
Damaged or Defective Items
If your fishing gear arrives damaged or defective:
- Contact us immediately at [email protected] with photos of the damage
- We’ll provide a prepaid return shipping label
- Upon receipt, we’ll ship a replacement at no additional cost
International Returns
For our international anglers:
- You’re responsible for return shipping costs unless the item is defective
- Customs fees for returns are the customer’s responsibility
- Processing may take 2-3 additional business days due to customs clearance
Need Help?
Our customer service team is ready to help with any questions about returns or exchanges. Reach out to us at [email protected] and we’ll respond faster than a bass strikes a topwater lure!
Tight lines and happy fishing,
The Fishing Promotion Store Team