At Fishing Promotion Store, we stand behind our fishing gear like we stand behind our casts – with complete confidence. However, we understand that sometimes a product might not meet your expectations. That’s why we’ve created this straightforward returns policy to ensure your complete satisfaction with every purchase.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

  • In its original packaging
  • Unused and in the same condition as when you received it
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following fishing products cannot be returned or exchanged unless they arrive defective:

  • Fishing Hooks (due to sharpness/safety concerns)
  • Jig Heads & Jigs (once removed from packaging)
  • Frogs Lures & Hard Baits with opened packaging
  • Cooking & Food Prep items (for hygiene reasons)

How to Initiate a Return or Exchange

Follow these simple steps to return your fishing gear:

Step 1: Contact Our Support

Email us at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below to ensure we have all the necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fishing Promotion Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

– Product Name: [Product Name]

– Reason for Return/Exchange: [Brief Explanation]

– Preferred Resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]

Step 2: Wait for Approval

Our customer service team will respond within 2 business days with:

  • Return authorization (if approved)
  • Shipping instructions
  • Return shipping label (for defective items only)

Step 3: Ship Your Return

For standard returns (non-defective items):

  • Package the item securely in its original packaging
  • Include all original accessories and documentation
  • Ship to:
    Fishing Promotion Store
    Returns Department
    1354 Roosevelt Wilson Lane
    Los Angeles, US 90017
  • We recommend using a trackable shipping service

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 3 business days after receiving your return

Note: Shipping costs are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll provide a prepaid return shipping label
  3. Upon receipt, we’ll ship a replacement at no additional cost

International Returns

For our international anglers (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs unless the item is defective
  • Customs fees for returns are the customer’s responsibility
  • Processing may take 2-3 additional business days due to customs clearance

Questions?

Our customer service team is ready to help with any questions about returns or exchanges. Reach out to us at [email protected] and we’ll respond faster than a bass strikes a topwater lure!

Tight lines and happy fishing,
The Fishing Promotion Store Team