Welcome to Fishing Promotion Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our angler-to-angler customer service team is always ready to help at [email protected].
About Our Store
Our store caters to anglers of all levels worldwide, from weekend trout fishers to deep-sea fishing enthusiasts. Whether you need basic fishing hooks or specialized baitcasting reels, we’ve got gear to help you land your next big catch.
We’re anglers serving anglers. Unlike big-box retailers, we specialize exclusively in fishing gear and understand the urgency of getting equipment before your trip. Our team actually uses the products we sell, so we know what works on the water.
Product Questions
Our inventory includes everything from rods (casting, fly, conventional), reels, lines, and hooks to apparel, boating accessories, and various lures (hard baits, jigs, frogs). We focus on quality equipment that performs in real fishing conditions.
Consider your target species, fishing environment, and technique. Our product descriptions include recommended uses, or you can email our team for personalized recommendations from fellow anglers.
Shipping & Delivery
We offer two reliable services:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch – best for urgent needs
Free Shipping (orders over $50 via EMS): 15-25 days after dispatch – great for stocking up
We process all orders within 1-2 business days because we know fishing trips can’t wait. Delivery times begin after dispatch.
Yes! We ship worldwide except some remote Asian areas and select regions. Our packaging is designed to protect sensitive fishing equipment during international transit.
Payments & Orders
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Contact us immediately at [email protected] if you need to change an order. We’ll try to accommodate requests if your order hasn’t been processed (within 24 hours typically).
Returns & Exchanges
We offer 15-day returns from delivery date for unused items in original packaging. Contact our customer service to initiate a return. Note: Customers are responsible for return shipping unless the item arrived damaged or incorrect.
We take special care in packing fishing equipment, but if damage occurs, email photos to [email protected] within 48 hours of delivery for a replacement or refund.
Fishing Tips & Recommendations
Absolutely! Our team fishes with the gear we sell. Email us details about your target species, location, and fishing style for personalized suggestions.
Stock up on essentials like fishing line, hooks, or apparel to reach the $50 free shipping threshold. Our “Fishing Tackle” and “Gear & Apparel” categories offer great bundle opportunities.
Still have questions? Our angler-support team is ready to help at [email protected]. We respond within 24 hours because we know when you’re planning your next fishing adventure, every moment counts!
